====== Connection Issues ======

The guide below assumes you have working internet, are able to access the app on the Industrial App Store, but the app is not showing any data and/or reports data is not available.

===== Authorization =====

Have you access to the data source and have you authorized the app to connect to it?

For instructions on how to check, see [[app_store_connect:authorize_apps_to_connect_to_your_data| Authorize Apps to connect to Data Sources]]



===== Clear Cookies =====

Web browser caching of cookies and site data can occasionally cause problems. This may happen following an application update, where cached files become out-of-date and incompatible with the new app release.

To clear the web-browser cache...

**Chrome**
 
Click on the padlock in the address bar, then "Site settings" and then "Clear data":
{{ :support:clear-cache-01.png?direct&300 |}}


**Firefox**

Click on the padlock in the address bar and then "Clear Cookies and Site Data..."

{{ :support:clear-cache-02.png?direct&300 |}}

**Internet Explorer**
 
Click on Tools, then "Internet Options", then "Delete..." in the "Browsing history" section on the General tab, and then ensure that the following items are checked before clicking "Delete":

{{ :support:clear-cache-03.png?direct&300 |}}