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App Store Connect - Troubleshooting

Data Core Logs

Check for issues in the data core logs:

%ProgramData%\Intelligent Plant\Data Core Application Host\Service\Applications\App Store Connect\Logs\App Store ConnectRuntime.log

Issues with Connection Drivers

For issues relating to individual data connections, refer to driver specific notes: Supported Data Sources.

App Store Connect Fails to Automatically Start

We have seen incidents where the Intelligent Plant Data Core windows service fails to start. This is more likely to occur in resource heavy configurations and/or on shared servers with multiple processes competing for limited resources.

Windows services have a default 30s time-out on start-up. If this trips, the service will silently fail (i.e. no evidence in data core logs). Moreover, the “window service recovery option” to attempt repeated restarts are not registered.

There are two options:

1. Manually start the “Intelligent Plant Data Core Service” via Windows Services.

2. Extend the default time-out period for Windows Services. The following powershell script sets the timeout to 3 minutes.

Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control" -Name ServicesPipeTimeout -Value 180000 -Type DWord
app_store_connect/troubleshooting.txt · Last modified: 2023/11/28 17:08 by su